
In all our dealings, we strictly adopt the following principles:
1. The client's interest comes first.
2. Give the client what he desires
A fast track ISO 9001 certification and / or
A good Quality Management System
3. Guide the client in choosing a certification body that meets his needs
Offer three options not one.
4. Don't charge for auxilary services rendered to client.
5. Establish long term relationships, not short term gains.
6. Maintain absolute confidentiality of the client's operations.
7. Identify buyer - seller opportunities in the TQMC client base.
8. TQMC Consultancy should result in quantifiable gains to the client
i.e., The QMS established should result in one and more of the following:
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Significant decrease in rejection / rework.
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Shorter product realization time, hence lower inventories.
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Significant increase in customer satisfaction index.
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Increase in client's customer base.
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Managment Information System that allows management to operate by remote control.
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High morale of employees.
9. TQMC newsletter must inform and update clients on:
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Client specific business risks of the future.
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Upgrades to managements standards likely to arise in the future, and their implications.
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Case studies worthy of emulation.